Privacy Policy

Who is responsible for your data

Synapse Dynamics LLC, a limited liability company formed in Wyoming, United States (Secretary of State filing ID 2025-001595944), principal office 1309 Coffeen Avenue, Suite 1200, Sheridan, Wyoming 82801, USA, trading online as "Synapse Dynamix" at synapsedynamix.com. The brand is spelled with an "x" and the registered company with a "c"; both refer to the same legal entity, which is the seller of record for every order and the name that appears on your card statement.

We are an online business with customers across the world, and we are not operated from any single country. Rather than apply one country's standard and leave everyone else with less, we extend the same set of rights described under "Your rights" below to every customer regardless of where you live.

For questions about your data, or to exercise any of those rights, email contact@synapsedynamix.com.

What we collect

We do not collect or store your card details. We never receive your broker password or trading credentials, and we have no access to your trading account, your funds, or your positions. A broker account number on its own gives us no ability to see or do anything on your account.

• Your email address, used to identify you, sign you in, and link your purchases to your account.
• Your name, where you provide it at checkout.
• Your purchase history, including what you bought, when, and for how much.
• Your MetaTrader broker account numbers, limited to those you choose to add for software licensing.
• Your Discord user ID and current Discord name, only when you choose to link Discord from the client area.
• Basic technical data, such as the date a licence was last verified, needed to operate the licensing system.

Why we collect it

• To deliver what you bought and give you access to it.
• To operate licensing by verifying that the software is running on a broker account you are entitled to use.
• To check membership of our Discord server and automatically manage the Discord role attached to an eligible product.
• To provide support when you contact us.
• To send you service messages about your purchases, such as important updates.
• To tell existing customers about our other products and offers. See Marketing below.
• To keep the records we are required to keep for tax and accounting purposes.

Anonymous aggregate site measurement

We count a small allowlisted set of website events to understand whether product and evidence pages help visitors reach checkout. The daily aggregate records contain only the event type, canonical page, relevant product or none, broad device class, day and count.

This measurement stores no IP address, user agent, email address, customer ID, cookie, browser fingerprint, referrer history or session identifier. It cannot tell us how one person moved through the site. Completed purchases come from our authoritative paid order records and are not copied into a visitor-tracking profile.

Service providers and data recipients

We do not sell your personal information, and we do not share it with advertisers or data brokers. Ever.

We use a limited number of service providers to operate the business. They receive only the personal information reasonably necessary to perform the relevant service:

• Payment processing providers handle payment-card and billing details directly. We receive the information needed to confirm and administer an order, but we do not receive or store full payment-card details.
• Account, authentication and database infrastructure providers process account email addresses and the customer, purchase and licence records required to operate the client area.
• Transactional email providers process email addresses and service-message data needed to deliver sign-in links and important product communications.
• Website and application hosting providers process data needed to serve the site and operate licensing services.
• Community-platform providers process a linked account identifier, display name, membership status and role status only when you choose to connect that account.

Marketing, and how to stop it

If you have bought from us, we may email you about our other products and offers. Sending existing customers information about similar products is permitted under the data protection and marketing laws that apply to us, including the UK and EU rules on existing-customer marketing and South Africa's Protection of Personal Information Act.

You can opt out at any time. Reply "unsubscribe" to any message, or email contact@synapsedynamix.com. We will stop, and we will not ask you to justify it. Opting out of marketing does not stop essential service messages about products you own.

If you have never bought from us, we will not send you marketing without your consent.

How long we keep it

We keep your account and licence data for as long as you hold a licence with us, so that your products keep working and we can support you. Purchase records are kept for as long as tax and accounting law requires, which is typically five years.

If you disconnect Discord, we retain the Discord link only until the website-managed role has been removed or Discord confirms you are no longer in the server, then delete the link.

Your rights

Email contact@synapsedynamix.com to exercise any of these. We will respond within 30 days. Note that deleting your account also ends your licences, and your Expert Advisors will stop being authorised to run.

• Ask what personal information we hold about you, and get a copy of it.
• Have inaccurate information corrected.
• Ask us to delete your information, subject to records we must keep by law.
• Object to your information being used for marketing, at any time and without giving a reason.
• Ask for a copy of your data in a portable, machine-readable format.
• Complain to the data protection regulator in your own country. Examples include the Information Commissioner's Office in the UK, your national supervisory authority in the EU, or the Information Regulator in South Africa.

Security

Your account is protected by a one-time sign-in link rather than a password, so there is no password of yours for us to leak. Data is encrypted in transit. Access to customer data is limited to those who need it to operate the business.

No system is perfectly secure. If a breach ever affects your personal information, we will notify you and the relevant regulator as the law requires.

Cookies

We use only the cookies necessary to keep you signed in and to operate checkout. We do not use advertising or cross-site tracking cookies. Anonymous aggregate site measurement does not set a cookie or use browser storage.