FAQCLIENT REFERENCE
Clear answers before commitment.
Product fit, installation, evidence, ownership and risk. Every answer is based on the current product, licensing and legal record.
01Choosing a product
Choosing a product
01Which product should I choose?
Choose the Portfolio for automated FX and metals trading across its six listed MT5 markets. Choose Synthetics for the separately licensed Deriv synthetic-index system. Choose Nature Theory if you want a manual TradingView analysis tool rather than automated execution.
02Which markets are included in the Portfolio?
AgroAlgo 9.30 Portfolio supports XAUUSD, EURUSD, USDJPY, USDCHF, GBPJPY and XAGUSD. It is one EA with six separately configured strategy legs.
02Purchase and delivery
Purchase and delivery
01What happens after checkout?
Sign in with the email used at Stripe Checkout. Eligible software purchases appear in the client area, where downloads and MT5 broker-account seats are managed. Nature Theory access is granted manually through TradingView.
03MT5, brokers, symbols and VPS requirements
MT5, brokers, symbols and VPS requirements
01Do I need a VPS?
You need a computer or VPS that keeps MetaTrader 5 and its internet connection running. A VPS is not sold with the product, but it is the usual way to provide continuous uptime.
02How is the Portfolio installed?
Install one EA instance on each canonical supported symbol. Add every demo or live MT5 account number you intend to use to your client-area broker seats. On first installation the EA may remain waiting until a new market tick arrives.
03What if my broker uses symbol suffixes?
Broker symbols must resolve to the canonical supported market. Confirm the broker naming and contract before relying on an installation. Contact support if the mapping is unclear.
04Portfolio and Synthetics compatibility
Portfolio and Synthetics compatibility
01Does the Portfolio include Synthetics?
No. Portfolio and Synthetics are separate products, purchases, entitlements and evidence sets.
02Which Synthetics statistics are currently published?
The current evidence dossier shows July 2026 MT5 backtests for DEX 1500 Up, Range Break 100, Crash 300, Crash 1000, Boom 1000 and DEX 600 Up. Only explicitly supported product files and symbols should be used.
05Backtests, evidence, drawdown and risk
Backtests, evidence, drawdown and risk
01Are the published graphs live trading results?
No. The Portfolio and Synthetics graphs are historical MetaTrader 5 backtests. They can differ materially from live execution and do not guarantee future performance.
02What does drawdown mean here?
Maximum drawdown is the largest peak-to-trough decline measured inside the stated backtest. It is historical, depends on the exact test and risk settings, and is not a cap on future loss.
06Swing versus Standard behavior
Swing versus Standard behavior
01What is the difference between Swing and Standard evidence?
The published AgroAlgo 9.30 Portfolio evidence measures the default Swing configuration. Standard behavior may respond differently to broker sessions, economic-calendar conditions and operating controls. No Standard-mode performance result is inferred from the Swing replay.
07Licensing seats and transfers
Licensing seats and transfers
01How many broker accounts can I use?
Each eligible EA product purchase may be licensed on up to three MetaTrader broker account numbers at a time. Seats can be managed and transferred from the client area.
08Updates and signed OTA delivery
Updates and signed OTA delivery
01How do product updates work?
Eligible software files are delivered through the client area, while supported AgroAlgo runtime bundles use signed update controls. Availability, entitlement and historical evidence remain separate facts.
09Refunds
Refunds
01What is the refund policy?
A full refund may be requested within seven days only if the software has not been activated on any MetaTrader broker account. Once licensed, downloadable software purchases are final. Duplicate charges, unresolved non-delivery and unauthorized charges are handled under the full Refund Policy.
10Discord linking and Portfolio roles
Discord linking and Portfolio roles
01What happens when I link Discord?
A linked, unblocked client who owns the AgroAlgo Portfolio can receive or retain the AgroAlgo Client role. Giveaway and Synthetics ownership do not assign that role. Linking is recommended because future products and services may use the same account connection.
11Nature Theory manual access
Nature Theory manual access
01How is Nature Theory access delivered?
Nature Theory is invite-only on TradingView. After purchase, send the published support channel your proof of purchase and TradingView username so access can be granted manually.
02Does Nature Theory place trades for me?
No. Nature Theory is a manual TradingView analysis tool. You decide whether and how to trade.
12Support and troubleshooting
Support and troubleshooting
01Where do I get support?
Use the client area for orders, downloads and broker-account licensing. Use the published contact and Discord links for product questions, troubleshooting and community announcements. No fixed response-time guarantee is published.